Look past Likes with Social Media Analytics

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There are so many metrics to measure and many other tools you can use for social analytics. It’s no wonder a lot of companies still rely on charting likes and follows and don’t dive further in to track engagement. It all can be very confusing and overwhelming but with the right social media tracking tool, some of the pain can go away.

The blog 13 Social Media Software Tools for Marketing Your Company or Clients does a great job of listing out a large amount of tools, giving the pros and cons of each. One of the tools on the list is Sprout Social and I am a user of this tool. I mostly use it for social analytics reporting but it has so many other features. Multiple profiles on most of the major social platforms can be tracked in this one tool. You can schedule posts. One of their highlights is the ability to find new customers and grow a brand’s social presence.

A lot of the tools listed I’d never heard of but many were free and sounded intriguing. EdgeRank is a tool I’d like to check out to see where the brand page I work on falls in edgerank on Facebook. I like that it can help a brand increase their exposure and fan engagement. Social Crawlytics is another interesting tool that will look at a brand’s competitors and see which users are engaging with competitors.

The blog Best social media analytics tools: 8 of the best to use also stressed the fact that most companies are only tracking the number of followers they have. There are so many other important metrics. I like to know which posts fair the best so I can adjust the social strategy. If there’s a type of content that isn’t performing well, then I want to know . Why keep going down a path that isn’t successful. Tweriod was also mentioned in this blog and it is a tool I’ve utilized. It takes all the guess work out of when the best time is to post to Twitter for a brand.

What a company may not realize if they aren’t tracking social media analytics is that “Social media is a window into the mind of their target market and a through that, it’s a window into the health of the brand,” said Niles Mork Ulnes in Beyond Social Media Analytics — Getting to Consumer Insights. It’s a way to understand what motivates a customer and track trends. You may think one thing of your brand and the consumer may think another. If you aren’t tracking that conversation on social media, you’ll be left in the dark.

I’m a big fan of Google Analytics and like that they incorporate social media into their free tool. The blog Using Google Analytics to track social media marketing does a great job of defining each of the areas and what the purpose is. I do want to clarify that Google Analytics doesn’t measure anything happening on your social media channels. The data they report ties back in to a brand’s website and what social channels are driving visitors back. It isn’t going to tell you how many likes a post got. You will see what social channels works best for driving web traffic and the type of content on your site that people share.

I encourage anyone who is just starting to dip their toes into social media analytics to check out this infographic. It gives actionable steps to start looking at social analytics. You shouldn’t just start looking at the data. First determine your goals for each social media platform. You won’t know what metric is the most important if there aren’t actionable goals to meet. The next step is to configure your analytics for those specific goals and get a tool that can help you accomplish what you are trying to measure.  A large part is educating yourself with the meaning of the metrics, as they are different for each social platform. The final step is to analyze the data and see if you’re meeting your goals. If you aren’t then how can you make changes to move in the right direction?

What metrics do you measure the most when it comes to social media?

Do you have a favorite social media analytics tool?

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To Tweet Or Not To Tweet?

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I’ve been on Twitter since 2009 but these days you’d probably just consider me a lurker. When I first joined I tweeted a lot but it was about silly things I did during the day. At the point I realized no one cared what I was saying, I just became a listener on this platform. For years that’s all I’ve been. I will push out an occasional tweet or retweet but most of my time is spent reading tweets from the more than 600 accounts that I follow.

I’m learning that it’s important to have a personal brand. I’m getting my Masters in Social media, yet I’m not utilizing social in a way that I should be personally. Things are about to change for me. Just like any business I need to set a goal, figure out my voice and do some research.  With Twitter businesses need a goal. It will help figure out what type of voice, engagement and content it’ll need to succeed.

When it comes to developing my personal brand, I have to remember it’s not about the number of followers but the amount of engagement from my tweets. To get followers to engage, I need engaging content. To be successful, I need to know what my followers are looking for in terms of content. If I figure out how they are engaging on Twitter, I can create content that works for them.

The point of Twitter is not to sell your product. I find this very hard at my job when I constantly want to tweet links to our web content to drive up our traffic. My tactic needs to be about starting conversations that can then include links to photo or video content our followers will find engaging.

As you ease into Twitter, it’s important to do thorough research. Look for influencers in your industry and for people that will be good for you to follow. It’s important to read through the conversations taking place on Twitter before diving in. This will allow you formulate how you can add to the conversation and to present yourself as an expert in that industry.

A very important lesson for everyone on social media is to have conversations. An easy way to do that is to respond to your followers. Our readings said that you should respond to everyone, but I’m not sure that is possible for all brands. For my personal brand that is an easy goal to achieve but it might not be for a large corporation that receives thousands of tweets a day.

Our readings this week were full of great tips and tricks. It’s important to keep tweets short. It’s easier to retweet something when it doesn’t hit the 140 character limit initially. Hashtags are very important and no more than two should be used in a tweet. It’s easy to follow conversations when hashtags are used and it’s the best way to track analytics on your tweets. Images, videos and calls to action are a must when you tweet. All three will bring more engagement, which is the goal. Finally, it’s important to be authentic and portray a human voice. Your followers want to connect and who is the one behind the tweet.

Prior to this class how involved were you with Twitter?

If you tweet from a business account, do you engage with every tweet you get? If not, will you start?

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